Threadches – Frequently Asked Questions (FAQ)

  • Are your products custom-made?
    Yes. Most of our products are made to order and customized based on customer selections, artwork, or requests.

    Do you offer proofs before production?
    When applicable, we provide proofs for approval before production begins. Production will not start until approval is received.

    Is there a digitizing or setup fee?
    New logos or artwork may require a one-time digitizing or setup fee. Any applicable fees will be confirmed before production begins.

  • ItHow long does production take?
    Production times vary by product and order size. Typical processing times range from 3–7 business days. Larger or more complex orders may require additional time.

    Do you offer rush orders?
    Rush orders may be available depending on capacity. Please contact us before placing your order to confirm availability and pricing.em description

  • Where do you ship?
    We ship nationwide across the United States, including Alaska and Puerto Rico.

    How are delivery times calculated?
    Delivery times are estimated by the carrier once your order ships. Production time applies before shipment.Item description

  • IteDo you accept returns?
    Due to the custom and personalized nature of our products, all sales are final. Returns are accepted only for defective or damaged items reported within 7 days of delivery.

    Do you offer exchanges?
    No. We do not offer exchanges on custom or personalized items.

    What if my item arrives damaged or incorrect?
    Please contact us within 7 days of delivery with clear photos of the issue so we can review and resolve it promptly.m description

  • Do you work with businesses, schools, and organizations?
    Yes. We proudly work with businesses, schools, teams, nonprofits, and individuals on orders of all sizes.

    How can I contact you?
    You can reach us through our website contact form or by email. We strive to respond within 1–2 business days.Item description